Effective Date: 10th July 2025
Company Name: Relighance Ltd
Registered in the United Kingdom
1. Introduction
These Terms and Conditions ("Terms") govern the services provided by Relighance Ltd ("we", "us", "our") to the client ("you", "your"). By entering into a service agreement with us, you agree to be bound by these Terms.
2. Our Services
Relighance Ltd offers advertising services primarily through Meta Ads (including Facebook and Instagram). Our services include:
Running paid advertising campaigns to generate leads
Delivering qualified leads to your business
Optionally scheduling appointments directly into your calendar
Specific deliverables and service structure will be detailed in your client agreement or proposal.
3. Client Responsibilities
You agree to:
Provide accurate and up-to-date information needed to deliver the service
Ensure that your business has the capacity to follow up with leads or honour scheduled appointments
Grant us timely access to any relevant platforms (e.g., Meta Business Manager, Calendly, CRM, etc.)
Maintain professional conduct with all leads delivered through our service
4. Lead Quality and Definitions
We strive to deliver leads that meet the mutually agreed criteria. "Qualified leads" are defined in the client proposal and may include:
Specific demographic or behavioural filters
Expressed interest through a form submission or message
Appointment bookings confirmed through your calendar system
While we take all reasonable steps to ensure quality, we cannot guarantee conversion rates or sales performance from delivered leads.
5. Appointment Booking Service (If Applicable)
If included in your package:
We will schedule appointments using your provided calendar link or system.
You are responsible for managing, rescheduling, or cancelling appointments unless otherwise agreed.
No-shows or cancellations by leads are not grounds for refunds unless explicitly stated in your service agreement.
6. Payments and Fees
All pricing will be agreed in advance and outlined in the invoice or service agreement.
Payments are due in full in accordance with the agreed billing cycle (e.g., monthly, per campaign, or fixed package).
Late payments may incur a fee of 5% per 14-day period overdue.
No refunds will be issued for services already rendered.
7. Intellectual Property
All advertising materials, copy, graphics, and creative assets produced by Relighance Ltd remain our property unless otherwise agreed. You may not reuse or modify these assets without our permission.
8. Data Handling and Privacy
We comply with the UK General Data Protection Regulation (UK GDPR). All client and lead data is handled securely and is not shared with any third party without consent. See our Privacy Policy for more details.
9. Limitation of Liability
Relighance Ltd shall not be liable for:
Loss of business, profits, or revenue arising from use or non-use of leads
Any action or inaction taken by leads we generate
Technical issues arising from third-party platforms (Meta, Calendly, etc.)
Our total liability for any claim arising under these Terms is limited to the total amount paid by you for services in the 30 days prior to the claim.
10. Termination
Either party may terminate the agreement with 14 days’ written notice. Fees for work already completed are non-refundable. We reserve the right to terminate the agreement immediately if there is:
Non-payment or chargeback
Misuse of services
Breach of these Terms
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
Relighance Ltd
71-75 Sheldon Street, Covent Garden, London, WC2H9JQ
📧 Email: [email protected]
📱 WhatsApp: +447785577679
🌐 Website: www.relighance.com